Privacy Policy

Last Updated: August 23, 2026

At River Renowned Beauty (“River Renowned Beauty,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how River Renowned Beauty collects, uses, stores, and discloses personal information when you visit our website, purchase our products, book a lash appointment, purchase or participate in a lash course, contact us, or otherwise interact with our business.

River Renowned Beauty operates in British Columbia, Canada, and handles personal information in accordance with applicable privacy laws, including the British Columbia Personal Information Protection Act (PIPA), where applicable.

1. Personal Information We Collect

Depending on how you interact with River Renowned Beauty, we may collect information such as:

• Your name

• Email address

• Telephone number

• Billing address

• Shipping address

• Appointment details

• Product order information

• Course registration and enrollment information

• Payment and transaction information

• Information provided through appointment or client intake forms

• Information relevant to providing lash services

• Communications you send to us

• Reviews, testimonials, photographs, or other content you voluntarily provide

• Information necessary to process refunds, cancellations, or exchanges

We may also automatically collect certain technical information when you use our website, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Website activity

• Date and time of visits

• Referring websites

• Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• Create or submit an order

• Purchase a lash product

• Book an appointment

• Register for a lash course

• Complete a client intake or booking form

• Make a payment

• Contact us

• Subscribe to marketing communications

• Submit a review or testimonial

• Interact with our website or social media

Where permitted by law, we may also receive information from third-party service providers that help us operate our business.

3. Why We Collect Your Information

We collect and use personal information for purposes that are reasonably necessary to operate River Renowned Beauty, including:

• Processing and fulfilling product orders

• Processing payments

• Shipping products

• Managing appointments

• Providing lash services

• Managing cancellations and rescheduling

• Providing client aftercare information

• Registering and managing students in lash courses

• Providing course-related information and materials

• Communicating with customers and clients

• Responding to questions and requests

• Processing refunds, returns, and exchanges

• Maintaining business and financial records

• Improving our website, products, courses, and services

• Preventing fraud or unauthorized activity

• Protecting the security of our business and customers

• Meeting legal, accounting, tax, and regulatory requirements

• Sending promotional or marketing communications where permitted by law and where appropriate consent has been obtained

4. Lash Appointment & Client Information

When you book a lash appointment with River Renowned Beauty, we may collect information necessary to schedule and provide your service.

This may include information you voluntarily provide about:

• Allergies or sensitivities

• Previous reactions to lash or beauty products

• Lash-service history

• Appointment preferences

• Other information reasonably necessary to provide the requested service safely

Please only provide information that is requested or reasonably necessary for your appointment.

You are responsible for providing accurate information and informing us of relevant changes before receiving a service.

5. Payment Information

River Renowned Beauty uses third-party payment providers, including Stripe and Square Payments, to process payments.

When you make a payment, certain information may be transmitted to the applicable payment provider to process the transaction, prevent fraud, and complete the requested payment.

Depending on the payment method, this may include information such as your name, contact information, transaction details, billing information, and payment-card information.

River Renowned Beauty does not intentionally store your complete payment-card number, security code, or other sensitive payment credentials on our own systems.

Stripe and Square have their own privacy policies governing information they process through their services.

For more information, please review the privacy information provided by Stripe and Square.

6. Website, Booking & Business Platforms

River Renowned Beauty uses third-party technology and service providers to operate portions of our website, bookings, payments, and business operations.

Our website and/or booking systems may be provided through Six and/or Square, depending on the service or feature you use.

When you place an order, make a booking, or otherwise interact with these services, information necessary to provide the requested service may be processed by the applicable provider.

Third-party providers may have their own privacy policies and terms. We encourage you to review them before using their services.

7. Lash Courses

If you purchase or register for a River Renowned Beauty lash course, we may collect information necessary to:

• Confirm your enrollment

• Process your payment

• Contact you about your course

• Provide course information and materials

• Manage attendance

• Maintain course records

• Provide certificates or other course documentation where applicable

Course information will only be used for legitimate business purposes connected with your enrollment, the course, and our legal obligations.

8. Cookies & Website Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning properly

• Remember preferences

• Improve website functionality

• Understand website traffic

• Analyze how visitors use our website

• Improve our products and services

• Support marketing activities where applicable

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of portions of our website.

9. Analytics

We may use website analytics tools to understand how visitors interact with our website.

Analytics information may include general information about your device, browser, pages visited, approximate location, and website activity.

We use this information to understand website performance and improve the River Renowned Beauty online experience.

If we use a specific analytics provider, such as Google Analytics, its applicable privacy policies may also apply.

10. Marketing Communications

With your consent where required, River Renowned Beauty may send you marketing communications about:

• Lash products

• New products

• Lash courses

• Promotions

• Special offers

• Appointment-related services

• Business announcements

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not necessarily stop important transactional communications, such as appointment confirmations, order confirmations, payment information, or course-related communications.

11. How We Share Personal Information

River Renowned Beauty does not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

• Square

• Stripe

• Website and booking providers, including Six

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Email and communication providers

• Course or educational technology providers

• Accounting and professional-service providers

• Technology and IT service providers

• Government authorities, regulators, courts, or law enforcement where required or permitted by law

We aim to limit disclosures to information reasonably necessary for the applicable purpose.

12. Third-Party Service Providers

Third-party providers may process or store personal information outside British Columbia or Canada.

For example, Square's Canadian privacy information explains that customer information may be processed by service providers and that information may be stored in locations outside Square's direct control.

Stripe similarly explains that its processing activities can involve different roles and jurisdictions depending on the service being provided.

By using River Renowned Beauty's website and services, you acknowledge that information may be processed by these providers in accordance with applicable law and their respective privacy policies.

13. Protection of Personal Information

River Renowned Beauty takes reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, loss, theft, or disposal.

Security measures may include appropriate administrative, technical, and physical safeguards.

However, no electronic system, website, database, or method of transmission can be guaranteed to be completely secure.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, tax, dispute-resolution, and regulatory purposes.

When information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

15. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that River Renowned Beauty holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

To make a request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before providing access to or making changes to personal information.

16. Withdrawing Consent

Where River Renowned Beauty relies on your consent to collect, use, or disclose personal information, you may withdraw your consent, subject to legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain products or services where the information is reasonably necessary to provide them.

To withdraw consent or ask questions about your consent, contact us at [Business Email].

17. Privacy Complaints

If you have concerns about how River Renowned Beauty handles your personal information, please contact us first so that we have an opportunity to address your concern.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) or another applicable privacy regulator.

18. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

19. Social Media

River Renowned Beauty may operate social media accounts or provide links to third-party social media platforms.

Interactions with those platforms may result in the collection of personal information by the applicable social media provider.

Those platforms operate under their own privacy policies and terms.

20. Reviews, Testimonials & Photographs

If you voluntarily provide River Renowned Beauty with a review, testimonial, photograph, video, or other content, we may use it for business and marketing purposes where you have provided appropriate permission.

We will not knowingly represent your testimonial or content in a misleading manner.

If you have questions about how your submitted content is being used, please contact us.

21. Changes to This Privacy Policy

River Renowned Beauty may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a new “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions, concerns, requests, or complaints regarding your personal information or this Privacy Policy, please contact:

River Renowned Beauty
Email: [Business Email]
Phone: [Phone Number]
Business Address: [Business Address]
British Columbia, Canada

When making a privacy request, please provide enough information for us to identify you and understand your request.

We will respond to privacy requests in accordance with applicable privacy laws.

Your Privacy Matters

River Renowned Beauty is committed to treating your personal information responsibly and taking reasonable steps to protect the information entrusted to us.